Privacy Policy 1 January 2020.

The Kindness Consultancy understands that your privacy is important to you and that you care about how your information is used and shared online. We respect and value the privacy of everyone who visits our site and you can be assured that your data will only be used as stated in this privacy statement.

By visiting our Website, you agree to its terms (including as amended from time to time) and this Privacy Policy. If, for any reason, you do not agree to the terms of this Privacy Policy, please stop using this Website.

We reserve the right to revise or amend this Privacy Policy at any time to reflect changes to our business or changes in the law. Where these changes are significant we will endeavour to email all of our registered users to make sure that they are informed of such changes. However, it is your responsibility to check this Privacy Policy before each use of the Website.

This Privacy Policy supplements other notices including our Website Terms and Conditions and is not intended to override or replace them.

What this policy covers

This Privacy Policy covers our collection, processing and use of personal data when you use our website: (the “Website”) and does not extend to any websites that are linked to from our site.
Where this Privacy Policy refers to ‘personal data’ it is referring to data about you from which you could be identified – such as your name, your date of birth, your contact details and your IP address.

The Information we collect

When you use this Website (including filling in forms, registering to use our Website, purchasing products and services), we may collect the following information from you:
Identity Data: may include first name, last name, title, username.
Contact Data: may include email address, billing address, postal address, telephone number; and mobile number.
Financial Data: may include your bank account and payment card details.
Transactional Data: may include details about payments to and from you and other details of products and services you have purchased from us.
Technical Data: may include IP address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this Website.
Profile Data: may include your username and password, purchases or orders made by you, your interests, preferences and feedback.
Usage Data: may include information about how you use our Website, products and services.
Marketing and Communications Data: may include your preferences in receiving marketing from us and third parties.

Sensitive data

We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, genetic and biometric data that identifies you as an individual. We do not collect any information about criminal convictions and offences.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

How we collect personal data

We collect data about you through a variety of different methods including:
Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by email or otherwise, including when you:
order our products or services;
create an account on our site;
subscribe to our service or publications;
request resources or marketing be sent to you;
enter a competition, prize draw, promotion or survey; or
give us feedback.

How we use your information

We may use the information we collect in the following ways:
When we need to perform the contract between us;
We may, with your consent, periodically send you promotional emails with latest articles, features and new products or other information we think may be of interest to you, using the email address provided by you;
We may also use your information to contact you from time to time for market research purposes so we can continue to improve the user experience of our site and the product and service offering;
We may disclose your information in aggregate form to third parties. When this is done, no personally identifying information is ever disclosed. For example advertisers may want to know the number of site visitors or page views within a given period of time. This aggregate information may be disclosed to potential business partners;
We may need to comply with legal and regulatory requirements;
We may need to notify you about changes to this Website or our products and services.


Cookies are small data files placed on your computer by the websites you visit. We use cookies to help us improve our services to you. Cookies enable us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can set your browser to refuse them or warn you before accepting them. This may prevent you from taking full advantage of the website as some cookies are essential to the operation of the site. You can choose to delete cookies at any time, however you may lose any information that enables you to access our site more quickly and efficiently including but not limited to login details.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer to help the website analyse how visitors use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. To opt out of Google Analytics please go to the following link:

If you use a ‘Tweet’ link on the Website to share content on twitter, twitter sets a cookie to remember that you’ve already shared this information. To reject or delete these cookies:

If you use a ‘like’ or ‘send’ link on the Website to share content on Facebook, Facebook sets a cookie to remember that you’ve already shared this information. To reject or delete these cookies:

Service providers

Our service providers provide us with a variety of administrative, statistical, and technical services. We will only provide service providers with the minimum amount of personal data they need to fulfil the services we request, and we stipulate that they protect this information and do not use it for any other purpose. Our service providers include: Mailchimp, Stripe, Google Analytics, PayPal.

Links to other websites

Our Website contains links to other websites. This privacy policy only applies to this Website, so when you link to other websites we have no control over how your data is collected, stored or used by other websites and we do not accept any responsibilities or liabilities for the privacy policies of other websites. We advise you to check the privacy policies of any such websites before providing any data to them.

How we store your information

All information you provide to us is stored in our secure servers. Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). Any payment transaction is encrypted using SSL technology and we never store your credit/debit card details. We take all the necessary steps to secure and protect your data collected through our site and in accordance with this privacy policy.

Notwithstanding the security measures that we take, it is important to remember that unfortunately the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when doing so. Any transmission of your data is at your own risk.

Disclosure of your information

We may occasionally share your information with selected third parties including for the purpose of:
payment processing, delivery of goods, search engine facilities, advertising and marketing; and
compiling statistics including data on traffic, usage patterns, user numbers, sales and other information.

We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, our obligations, and the legal obligations of the third party. We may from time to time share such data with third parties such as prospective investors, affiliates, partners and advertisers. All such data will be anonymised and will not include any personally identifying information.

We may be legally required in certain circumstances to disclose your personal information to third parties, examples of such circumstances could include, but not limited to the following:
If our company were acquired by a third party, in which case your data will be deemed as one of the transferred assets.
If we sell or buy any business or assets in which case we may disclose your data to the prospective seller or buyer.
If We are involved in legal proceedings, where We are complying with the requirements of legislation, a court order or a governmental authority. We do not require any further consent from you in order to share your data in such circumstances and will comply as required with any legally binding request that is made of us.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
Request access to your personal data.
Request correction of your personal data.
Request deletion of your personal data.
Object to processing of your personal data.
Request restriction of processing your personal data.
Request transfer of your personal data.
Right to withdraw consent.
If you have previously agreed to us using your personal data (including first name. last name and email address) for marketing purposes, you may change your mind at any time by clicking on the ‘Unsubscribe’ option included in all emails, or by emailing us using the contact form at

How do you remove your account from our database?

You can contact us to request for your account to be closed at any time by emailing us using the contact form at

How can you obtain information held about you?

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please email using the contact form at

Contact us

If you have any questions regarding our Privacy Policy or information we hold on you, please email us using the contact form at